Shipping Policy

All TopVapeFlavors orders ship from our City of Industry, CA warehouse. Orders placed before 2 PM PST on business days are processed and shipped the same day. This page covers processing times, shipping methods, delivery estimates, tracking, and restrictions.

Shipping Overview

Order Processing

Orders placed before 2 PM PST on business days ship the same day. Orders placed after the cutoff or on weekends/holidays are processed on the next business day. During peak periods (holidays, new product launches), processing may take up to 2 business days.

Once shipped, you will receive an email with a tracking number. Allow up to 24 hours for the first carrier scan to appear — this is standard for USPS Priority Mail.

Delivery Estimates by Region

All orders ship from City of Industry, CA via USPS Priority Mail. Estimated delivery times after the order ships:

Order Tracking

• Tracking email — Sent automatically once the order ships. Check your inbox and spam/junk folders.
• First scan delay — Tracking links may take up to 24 hours after shipment to show the first carrier scan.
• Track online — Use the tracking number on USPS.com.
• No updates after 5 days? — Contact [email protected] with the order number.

Age Verification (21+)

Federal and state law require age verification for all nicotine product purchases. TopVapeFlavors uses an automated age verification system at checkout:

• Most customers are verified automatically using the name, address, and date of birth provided at checkout
• If automatic verification fails, you will be contacted via email to provide a valid government-issued ID
• Orders cannot ship until age verification is completed. Unverified orders may be cancelled after 7 days

Shipping Restrictions

• No international shipping — Orders cannot be shipped outside the US at this time
• P.O. Boxes — Delivery to P.O. Boxes may be limited. A physical street address is recommended
• APO/FPO addresses — Military addresses may not be serviceable by all carriers. Contact support before ordering
• State restrictions — Some US states restrict shipping of nicotine products. If an order cannot be fulfilled due to state regulations, you will be notified and refunded in full

Damaged, Lost, or Missing Packages

• Damaged in transit — Contact [email protected] within 48 hours with photos. We will send a replacement or issue a refund
• Lost packages — If tracking shows “delivered” but the package was not received, check with neighbors and the local post office first, then contact support
• Wrong item received — Contact support within 48 hours with a photo. A correct replacement will be shipped at no cost

Order Changes & Cancellation

Since most orders ship within 24 hours, changes or cancellations must be requested quickly:

• Before shipment — Email [email protected] with the order number. If the order has not shipped, it can be modified or cancelled for a full refund
• After shipment — Orders already shipped cannot be cancelled. The standard return process applies after delivery. See the Refund & Returns Policy

Contact Us About Shipping