HOME / TOPVAPEFLAVORS REFUND & RETURNS POLICY
TopVapeFlavors Refund & Returns Policy
Every order is final sale, sealed or not. If a unit shows up broken or won't fire, tell us within 3 days of delivery and a free replacement rides along in your next order.
Every order on topvapeflavors.com is final sale. We can’t take back a device because you changed your mind or picked the wrong flavor, sealed or not. What we do cover is a unit that shows up broken or won’t fire: tell us within 3 days of delivery, and once we confirm it, a replacement rides along free in your next order.
1. The Policy at a Glance
| Situation | Time Frame | What Happens |
|---|---|---|
| Changed your mind / wrong flavor pick | Not applicable | Final sale. No returns or exchanges, including unopened and unused devices |
| Arrived damaged | 3 days from delivery | Send your order number plus a photo or short video. After we verify it, a free replacement unit is added to your next order |
| Doesn’t work out of the box | 3 days from delivery | Same claim: order number plus a photo or short video. Verified units are replaced free in your next order |
2. All Sales Are Final
Disposable vapes and pods are sealed, single-user products, so once an order leaves our City of Industry, CA warehouse it can’t come back for a refund or a swap. That holds whether the box is still sealed or already opened. Not sure about a flavor? Our flavor comparison guides and tasting scores are the best way to check before you order.
3. Damaged or Not Working on Arrival
If something is wrong with a device the day it lands, we want to hear about it. Claims we can verify include:
- Shipping damage — cracked shell, crushed packaging with a damaged device inside
- Battery won’t charge — no charging indicator after 30 minutes on USB-C
- No vapor — device won’t fire on a full charge
- Leaking — e-liquid leaking from a factory-sealed unit
4. How to File a Claim
- Message us within 3 days of delivery — Email service@topvapeflavors.com or use the Contact Us page.
- Include your order number — plus the product name and flavor.
- Attach a photo or short video — show the damage, or the device failing to fire or charge.
- We review it — our team replies within 1 business day.
- Replacement in your next order — once verified, a free replacement unit is included with your next order. Claims are settled by replacement, not refund, and you don’t need to mail anything back.
5. Order Cancellation
Orders can be cancelled for a full refund before they ship. Since most orders ship within 24 hours on business days, contact service@topvapeflavors.com as soon as possible. Once an order has shipped, it can’t be cancelled.
6. Exchanges
We don’t exchange devices or flavors. If you’d like to try something different, simply place a new order on topvapeflavors.com.
7. Contact Support
Questions?
Email: service@topvapeflavors.com
WhatsApp: +1 (626) 250-4452
Warehouse: 14320 Bonelli St, City of Industry, CA 91746