Refund & Returns Policy
TopVapeFlavors stands behind every product sold on topvapeflavors.com. This policy covers our 7-day satisfaction guarantee, 1-year manufacturing defect warranty, and step-by-step instructions for requesting a return or replacement.
1. Return Policy at a Glance
| Coverage | Time Frame | What’s Covered |
|---|---|---|
| Satisfaction Guarantee | 7 days from delivery | Unopened, unused items in original packaging |
| Defect Warranty | 1 year from purchase | Manufacturing defects: coil failure, battery malfunction, leaking (not caused by misuse) |
| Damaged in Transit | 48 hours from delivery | Items damaged during shipping — photo evidence required |
| Wrong Item Received | 48 hours from delivery | Incorrect product or flavor shipped — photo evidence required |
2. 7-Day Satisfaction Guarantee
Customers may request a return within 7 calendar days of the delivery date, provided:
- The item is unopened and unused, in its original sealed packaging
- The item is in resalable condition
- The return request is submitted within 7 days of confirmed delivery
3. 1-Year Warranty on Manufacturing Defects
All products purchased from topvapeflavors.com are covered by a 1-year limited warranty:
- Battery failure — Device does not charge or hold a charge
- Coil / heating element defect — Burnt taste on a new device, no vapor production
- Leaking — E-liquid leaks from a factory-sealed unit
- Auto-fire or sensor failure — Device fires without input or does not activate
4. Damaged or Wrong Items
- Contact support within 48 hours of delivery
- Include photos of the damaged item and packaging (or the incorrect item received)
- Include the order number
TopVapeFlavors will ship a free replacement or issue a full refund — your choice. Return shipping is covered by us.
5. How to Start a Return or Warranty Claim
- Contact support — Email [email protected] or use the Contact Us page. Include the order number, product name, and description of the issue.
- Provide evidence — For defective or damaged items, attach clear photos or a short video.
- Receive instructions — Our team will respond within 1 business day with next steps.
- Ship the item back (if applicable) — Pack securely and ship using the provided label. We cover return shipping for defective and damaged items.
- Refund or replacement processed — Refunds are issued within 5–7 business days after inspection. Replacements ship within 24 hours from City of Industry, CA.
6. Refund Details
| Refund Type | Details |
|---|---|
| Refund method | Original payment method |
| Processing time | 5–7 business days after item is received and approved |
| Shipping costs (satisfaction return) | Customer is responsible unless item is defective or damaged |
| Shipping costs (defect/damage) | Covered by TopVapeFlavors |
| Partial refund | May apply if the returned item shows signs of use |
7. Order Cancellation
Orders can be cancelled for a full refund before they ship. Since most orders ship within 24 hours, contact [email protected] as soon as possible.
8. Exchanges
TopVapeFlavors does not offer direct exchanges. To switch products:
- Request a return following Section 5
- Place a new order on topvapeflavors.com
9. Contact Support
Questions?
Email: [email protected]
WhatsApp: +1 (626) 250-4452
Warehouse: 14320 Bonelli St, City of Industry, CA 91746