Privacy Policy
topvapeflavors.com (“TopVapeFlavors,” “the Store”) is committed to protecting customer privacy. This Privacy Policy explains what personal information is collected, how it is used, and the choices available regarding that data.
By using topvapeflavors.com, customers agree to the data practices described in this policy. For questions, contact [email protected].
1. Information We Collect
Information Provided Directly
| Data Type | When Collected |
|---|---|
| Name, email, phone number | Account registration, checkout, or contacting support |
| Shipping & billing address | Placing an order |
| Payment information | Checkout (processed by third-party payment providers — TopVapeFlavors does not store full credit card numbers) |
| Age verification response | Age gate prompt (must be 21+ to purchase) |
| Email address | Newsletter or promotional sign-up |
Information Collected Automatically
| Data Type | Purpose |
|---|---|
| IP address, browser type, device info | Security, fraud prevention, analytics |
| Pages visited, time on site, referral source | Improving the shopping experience |
| Cookies & similar technologies | Cart persistence, login sessions, analytics (see Section 5) |
2. How We Use Collected Information
- Order fulfillment — Processing, shipping, and delivering orders from the City of Industry, CA warehouse
- Customer support — Responding to inquiries submitted via email or the Contact Us page
- Account management — Maintaining customer accounts, order history, and preferences
- Marketing communications — Sending promotional emails and new product announcements (only to customers who opt in)
- Site improvement — Analyzing browsing patterns to improve navigation, flavor recommendations, and page performance
- Legal compliance — Meeting age-verification requirements and applicable regulations
3. Information Sharing & Third Parties
TopVapeFlavors does not sell, rent, or trade customer personal information to third parties for marketing purposes.
Information may be shared in the following limited circumstances:
- Payment processors — Encrypted payment data is transmitted to third-party providers to complete transactions
- Shipping carriers — Name and address are shared with carriers (e.g., USPS) to deliver orders
- Analytics tools — Anonymized browsing data may be processed by analytics services to improve the Store
- Legal requirements — Information may be disclosed if required by law, court order, or to protect the rights and safety of TopVapeFlavors and its customers
4. Data Security
- SSL encryption — All pages on topvapeflavors.com are served over HTTPS
- PCI compliance — Credit card processing is handled by PCI-DSS compliant third-party providers
- Access controls — Customer data is accessible only to authorized personnel
- Secure hosting — The website is hosted on Kinsta’s Google Cloud infrastructure with enterprise-grade security
5. Cookies & Tracking Technologies
| Cookie Type | Purpose |
|---|---|
| Essential / Session | Shopping cart, login session, age-gate verification. Required for the Store to function. |
| Analytics | Anonymized traffic data to understand how visitors use the site |
| Marketing | Advertising pixels (if applicable) for retargeting. Can be disabled in browser settings. |
6. Customer Rights & Data Control
Customers may exercise the following rights by emailing [email protected]:
- Access — Request a copy of all personal data we hold
- Correction — Request updates to inaccurate information
- Deletion — Request deletion of personal data (subject to legal retention requirements)
- Opt-out — Unsubscribe from marketing emails at any time
- Data portability — Request personal data in a machine-readable format
We will respond to all data requests within 30 days.
7. California Privacy Rights (CCPA)
- The right to know what personal information is collected and how it is used
- The right to request deletion of personal information
- The right to opt out of the sale of personal information — TopVapeFlavors does not sell customer data
- The right to non-discrimination for exercising CCPA rights
To submit a CCPA request, email [email protected] with the subject line “CCPA Request.”
8. Age Restriction
topvapeflavors.com sells nicotine products intended for adults aged 21 and older. The Store does not knowingly collect personal information from individuals under 21. If we become aware that data has been collected from a minor, that information will be promptly deleted.
9. Changes to This Privacy Policy
TopVapeFlavors reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
Questions?
Email: [email protected]
WhatsApp: +1 (626) 250-4452
Warehouse: 14320 Bonelli St, City of Industry, CA 91746